Cancellation Policy
👉 Complete the Cancellation Policy Form Here
At Holism Remedial Massage, we value your time and ours. To ensure fairness for all clients and to keep our therapists schedules running smoothly, we have a clear cancellation policy.
Our Policy
50% fee applies for changes or cancellations made with less than 24 hours’ notice
100% fee applies for no-shows
We understand that life happens, but late changes and missed appointments make it difficult for us to offer care to other clients who may need that time.
To make this process simple and secure, we use GoCardless, Australia’s safest direct debit system.
Why We Use GoCardless
GoCardless helps us manage cancellation fees fairly and efficiently. It allows us to focus on caring for our clients while keeping things transparent and hassle-free.
Safe & Secure: GoCardless is the leading direct debit provider in Australia, used by thousands of businesses.
No surprise charges: Payments are only processed if our cancellation policy is broken, and you’ll always be notified before any funds are taken.
Simple setup: It only takes a minute to complete the form, and once it’s done, you’re all set.
Quick FAQs
💳 Will money be taken out straight away?
No. Nothing is ever taken unless the cancellation policy is broken, and you’ll always be notified before this happens.
🔒 Is GoCardless safe?
Yes. GoCardless is Australia’s most trusted direct debit provider. Your bank details are encrypted and protected with the highest security standards.
📋 Why do I need to fill out the form?
It ensures that all clients agree to our cancellation terms, and it allows us to manage fees fairly if an appointment is missed or cancelled late.
⏱ What if I cancel with plenty of notice?
If you give more than 24 hours’ notice, no fee applies and nothing will be charged.
👉 Complete the Cancellation Policy Form Here
Thank you for supporting our clinic and respecting our therapists’ time. We’re looking forward to seeing you at your appointment!